FAQs

Please select one of the options below


  • We take product safety very seriously and will only distribute products which meet safety legislation requirements. As a member of the British Toy and Hobby Association, we are obliged to adhere to their Code of Practice for safety regarding the design and manufacture of toys. All products have been tested to the highest standard and comply with the European toy safety regulations BS EN 71-1,2,3. For more information on Toy Safety visit our Product safety page.

  • If you have not received your parcel within the stated time on the website, then please contact our Customer Service team on 01604 678789 or email enquiries@dkl.co.uk with your order number.

  • We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

  • Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.

  • Please notify us of your wish to cancel or order ASAP, by contacting our Customer Services team on 01604 678789 or email enquiries@dkl.co.uk with your full name, order number, address and telephone number. As we start to process your order straight away, please get in contact as soon as possible to cancel. We will refund you the order amount and any delivery charges. Your refund will be processed within 14 calendar days of receiving your cancellation notification and will go back onto the original payment method.

    If we have dispatched the goods, please refer to “Want to return an item”.

  • You can return up to 14 calendar days from your order date. Please notify us of your wish to return your order, by contacting our Customer Services team on 01604 678789 or email enquiries@dkl.co.uk with your full name, order number, address and telephone number. All returns are free, please return the item in its original packaging to: Freepost DKL TOYS RETURNS.

    You must send your return(s) no later than 14 days after the day on which you confirmed your wish to cancel, to receive a refund. Please include the delivery note provided in your original parcel.

    We will process your refund within 14 calendar days of receiving your returned item(s) in an unopened, re-sellable condition. We will refund the price paid for the goods, any outbound delivery charges will not be refunded.

    Please ensure goods are returned securely with proof of postage. DKL Marketing Ltd. cannot be held liable for items which do not reach us in a reasonable condition.

  • Please email the team at enquiries@dkl.co.uk or call 01604 678789 who will advise you on how to return the goods.

    Once we have received the goods we will examine them and will notify you if you are entitled to a refund within a reasonable period of time. Where goods are damaged, defective or incorrect you will receive a full refund of the price paid for the goods, the original delivery charge and the cost of returning the goods to us. When processing a refund for damaged, defective or incorrect goods, we will refund the original method of payment.

    Any refund or replacement will be processed within 14 days after the day on which we receive the goods.

    Please ensure goods are returned securely with proof of postage. DKL Marketing Ltd. cannot be held liable for items which do not reach us.

  • Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

  • We aim to process your return ASAP, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.

  • If you are new to DKL and wish to open a trade account then please email: enquiries@dkl.co.uk or call 01604 678780 to request a New Account and Credit Application Form.

  • If you would like to receive a catalogue please email: enquiries@dkl.co.uk or call 01604 678780. We only send out catalogues to businesses who have previously placed orders with us, or are looking to place an order.

  • Each year we attend: London Toy Fair, Spielwarenmesse International Toy Fair, Nurnberg, AIS Show, BETA International and The London Stationery show. To make an appointment, please get in contact via our contact us page.

  • We take product safety very seriously and will only distribute products which meet safety legislation requirements. As a member of the British Toy and Hobby Association, we are obliged to adhere to their Code of Practice for safety regarding the design and manufacture of toys. All products have been tested to the highest standard and comply with the European toy safety regulations BS EN 71-1,2,3.

  • Please allow 3-5 working days for delivery. However, delivery times can vary during busier periods e.g. Christmas.

  • Please contact our Customer Service team at enquiries@dkl.co.uk or call 01604 678780.

  • We only distribute within the UK and Ireland and therefore unfortunately do not accept export orders.

  • IFor high res images, product copy and brand colleterial, please email enquiries@dkl.co.uk.

  • UK Mainland (not including postcodes IV & KW, Scottish Highlands & Islands, Channel Islands and ROI). Free standard delivery on orders over £300 across all ranges. For orders under £300 a postage charge of £10 will be added.
    ROI, Scottish Highlands (IV & KW) & Islands, Channel Islands Free standard delivery on orders over £350 across all ranges. For orders under £350 a postage charge of £30 will be added.

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