CONTACT US

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For all customer enquiries please get in touch with customer services using the enquiry form or contact information below.

DKL Marketing Ltd,
11 Deer Park Road,
Northampton,
NN3 6QD,
United Kingdom

Company registered in England and Wales with
registration no. 2366821

For all trade enquiries please get in touch with customer services using the enquiry form or contact information below.

DKL Marketing Ltd,
11 Deer Park Road,
Northampton,
NN3 6QD,
United Kingdom

Company registered in England and Wales with
registration no. 2366821

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UK Delivery

Excludes postcodes IV & KW, Scottish Highlands & Islands, Channel Islands and ROI, Isles of Scilly and Isle of Man.

Service Charge Delivery Window Delivery Time
UK Standard Delivery for orders over £25 FREE* Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 Working Days
UK Standard Delivery for order value up to £9.99 £2.50 Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 Working Days
UK Standard Delivery for order value £9.99 - £24.99 £3.99 Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 Working Days
Next Working Day Delivery £5.75 Order before 12 noon Mon-Fri (Exc. Bank Holidays) 24 hours next working day dispatch. Sent by DPD – Signature Required.

*Free Delivery Offer

Free UK Standard Delivery over £25 applies to UK Mainland postcodes only (excludes postcodes IV & KW, Scottish Highlands & Islands, Channel Islands and ROI, Isles of Scilly and Isle of Man).

Outside UK Mainland

Service Charge Delivery Window Delivery Time
Scottish Highlands & Islands, IV & KW postcodes. £16 Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 working days. Sent by DPD – Signature Required.
Isles of Scilly, Isle of Man £19 Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 working days. Sent by DPD – Signature Required.
Northern Ireland £11 Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 working days. Sent by DPD – Signature Required.
ROI £15 Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 working days. Sent by DPD – Signature Required.
The Channel Islands (Jersey and Guernsey) £15 Mon-Fri 9am-5pm (Exc. Bank Holidays) 2-3 working days. Sent by DPD – Signature Required.

Overseas delivery is not available.

Want to return an item?

You can return up to 14 calendar days from your order date. Please notify us of your wish to return your order, by contacting our Customer Services team on 01604 678789 or email enquiries@dkl.co.uk with your full name, order number, address and telephone number. All returns are free, please return the item in its original packaging to: Freepost DKL TOYS RETURNS.

You must send your return(s) no later than 14 days after the day on which you confirmed your wish to cancel, to receive a refund. Please include the delivery note provided in your original parcel.

We will process your refund within 14 calendar days of receiving your returned item(s) in an unopened, re-sellable condition. We will refund the price paid for the goods, any outbound delivery charges will not be refunded.

Please ensure goods are returned securely with proof of postage. DKL Marketing Ltd. cannot be held liable for items which do not reach us in a reasonable condition.

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